📦 Shipping & Returns Policy
Last Updated: 05/06/2025
Thank you for shopping with RenatusNova.in — the official store for Renatus Wellness products. This page outlines our shipping process, delivery timelines, and return policy.
🚚 Shipping Policy
We are proud to offer free shipping across India on all orders.
✅ Order Processing
- Orders are processed within 1–2 business days after payment confirmation.
- You will receive a confirmation email with your order details once your order is placed.
✅ Delivery Timelines
- Delivery typically takes 3–7 business days, depending on your location.
- Remote or rural areas may take slightly longer.
✅ Shipping Partners
We work with trusted logistics partners such as DTDC and India Post to ensure timely and secure deliveries.
✅ Tracking
Once your order is dispatched, a tracking ID and link will be sent to your registered email or WhatsApp number.
🔄 Return & Replacement Policy
At RenatusNova.in, we maintain strict quality checks to ensure our products reach you in perfect condition. However, due to the nature of our products, we follow a no-return policy.
❌ We do NOT accept returns on any delivered products.
🔁 Replacements will only be issued under the following conditions:
- You received the wrong product, or
- Your product was damaged during transit
To request a replacement:
- Contact us at contact@renatusnova.in within 48 hours of delivery
- Share clear images of the package, shipping label, and the damaged or incorrect product
All replacement requests are reviewed before approval. We reserve the right to deny requests that do not meet the above criteria.
ℹ️ Order Cancellations
- Orders can only be canceled before they are shipped
- Once dispatched, cancellations are not permitted
- To request cancellation, please email us immediately with your order number
📝 Contact Us
For shipping questions, replacement requests, or delivery assistance, please contact:
📧 Email: contact@renatusnova.in
📍 Contact Form: https://renatusnova.in/contact/