Refund and Returns Policy

Thank you for shopping at Renatus Nova.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms apply to any products that you purchase from us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear singular or plural.

Definitions

Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Renatus, 212, PS IXL Building, Atghara, Near Chinar Park, Rajarhat, Kolkata, West Bengal, India. Pin 700136.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • The website refers to Renatus Nova, accessible from https://renatusnova.in/
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order before delivery without giving any reason for doing so.

To exercise Your right of cancellation, You must inform Us of your decision using a clear statement. You can inform us of your decision by:

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

For the Goods to be eligible for a return, please make sure that:

  • The Goods are in the original packaging
  • The product isn’t used or damaged
  • The product must have the receipt or proof of purchase

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly, or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Only regular-priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods to the following address:

212, PS IXL Building, Atghara, Near Chinar Park, Rajarhat, Kolkata, West Bengal, India. Pin 700136

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

SHIPPING & DELIVERY POLICY

This Shipping & Delivery Policy is part of our Terms and Conditions (“Terms”) and part should be therefore read alongside our main Terms: https://renatusnova.in/terms-and-conditions

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

Shipping & Delivery Options

We offer various snipping options. In some cases, a third-party supplier may be managing our inventory and will be responsible for shipping your products.

Free Shipping

We offer free Standard shipping on all orders.

Do We Deliver Internationally?

We do not offer international shipping.

What Happens if Your Order is Delayed?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us: